Getting down and dirty

I haven’t got to do this recently but today I went out to take some job pictures with the crew. This, despite my hatred for driving in Portland is one of my favorite things to do. Constantly being under houses and on your belly in the water and mud is not at all a fun job. It is cold, damp, wet and generally icky. I don’t like any of that. What I do like though is watching the crews work. When I show up to a job to take pictures it is almost always the same routine. I look for our truck in front of a customers house and park near to them.

I take pictures of the truck in front of the houses (I like this because most of the houses are these great expensive and wonderful pristine houses and yet they have these awful spaces under their home they were never aware of) . After this, I find the crew and check in. Once all is said and I have suited up if I am going into the crawlspace is where the fun starts. The crews tell me about the project and what they have done so far. They tell me about unique challenges to the jobs and how they plan to fix it. Then I get to watch them. I listen to them chit chat and banter and laugh no matter how wet and dark and gross a crawlspace may be. They include me in their banter and ask about the office and general how are things. I feel pride in our company, and their dedication to a job well done every time I go to the job site. 20160404_130443.jpg

What Lies Beneath Your Home?

When was the last time you went into your crawlspace? Have you ever been down there? Truth be told, I don’t blame you for not wanting to be down there. The environment of the traditional crawlspace is not one that most people would want to spend any time in. Water and moisture seep in from the cold wet winters outside through open vents, evaporation from tears in the vapor barrier, high outdoor temperatures in the summer, or water left at construction,  and all of this evaporates up into the insulation causing it to sag and fall down. Falling insulation provides absolutely zero benefit and provides a channel for that wet air to travel up into your home. Up to 50% of the air on the first level of a home comes from that crawlspace. This air could be full of mold spores, allergens, and other potentially hazardous air pollutants. That is why having a crawl space inspection is so important to your families health and your homes well-being.

Many homeowners will say, “I looked at the pictures on your website and my space doesn’t look anything like that”. Or “My space just needs a few little things and I’d like to make it look nicer.  Well, we deal with that situation also. I’d like to clarify though. Just because it doesn’t look bad does not mean that you don’t have an issue. You don’t have to have water to have potential health concerns or structure damage. The true risks and issues with a crawlspace stem from the relative humidity being too high. The relative humidity in a dry crawlspace is between 70 to 80% year round. Mold begins to grow at a relative humidity of 60%

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Muddy crawlspace

For some of you, there may be no water or moisture and you may just want the air and energy benefits that come with our products and services. Maybe you just want to transfer that damp dark space into a livable portion of the house, our systems ensure that as well. Our CleanSpace encapsulation system will save your roughly 30% in energy savings from heating and cooling. You will also see improved indoor air quality and many people report a significant decrease in cold and flu-like symptoms and allergies. Our crews work hard daily to help customers combat their water issues and provide reliable and affordable solutions to make that space better. We are a team of specialists dedicated to hard work, integrity, and doing everything we can for our customers.

With the years has come a great deal of trial and error, as well as costly mistakes. For example, if you seal one area water will find another way to get out, if you seal the floor without an outlet the pressure will lift the floor. If you wrap the vapor barrier around the posts the moisture will quickly rot out the foundational posts. Now 40 years in, we are experts in basement and crawlspace science and water control methods. Now is the best time to get your free inspection and have your work done before the rains hit the valley. Call our office today to schedule!

1-800-810-5883

25 Skills for Excellent Customer Service [Infographic] – Dex Media

25 Skills for Excellent Customer Service [Infographic] – Dex Media.

The Power and Position of Reviews

Prior to being in Marketing, I had a very consumer concept of reviews. When doing research on a product I wanted to buy or place that I wanted to go I might browse through them and think more favorably of companies with good reviews. At the same time I never really took the time to write a review. I can think of maybe five reviews I have written in regards to my experience with a business or a product (and none of them were good). Now working in Marketing, I use and analyze these reviews every day. It seems that most consumers would have the same opinion that I had regarding reviews and the importance of writing them. Coming from a business, let me profess how much we love reviews and use them.

When I go through our reviews, which I do weekly. I look for a few key items. The very first is customer satisfaction. Was the customer happy with our job, our crew, our office process? What did they like the most, is there a specific person I can praise or give a gift card to in order to show our appreciation? If they were not happy with any of these facets I look for reasons why. Was it something avoidable that we need to train on? Is it based upon one personality or individual? These reviews result in manager notification, retraining, or (in some horrible events) termination. Businesses crave feedback both positive and negative. This allows for us to grow and make changes and move forward. It lets a company know what they are doing right and what they need to improve upon. When I think about it on this level it always makes me think about training a dog. If the dog is never told that it should not pee on the floor or chew up shoes, it will never know that you don’t like that behavior. Similarly if you reward the pet for doing right by giving them treats they will want to continue to do the same thing. We as company use these to correct our negative behaviors and reward the positive.

So please please take the time to share your experiences with others, good or bad!

Speaking of, if your a customer you can review us now! 🙂

“We use Angie’s List to assess whether we’re doing a good job keeping valued customers like you happy. Please visit AngiesList.com/Review/190662 in order to grade our quality of work and customer service. up to number 8

 

John’s Waterproofing Earns Best of Silverton Award

Press Release

FOR IMMEDIATE RELEASE

John’s Waterproofing Receives 2013 Best of Silverton Award

Silverton Award Program Honors the Achievement

SILVERTON July 10, 2013 — John’s Waterproofing has been selected for the 2013 Best of Silverton Award in the Waterproofing Contractors category by the Silverton Award Program.

Each year, the Silverton Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Silverton area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2013 Silverton Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Silverton Award Program and data provided by third parties.

About Silverton Award Program

The Silverton Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Silverton area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Silverton Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community’s contributions to the U.S. economy.

SOURCE: Silverton Award Program

CONTACT:

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Silverton Award Program
Email: PublicRelations@awardprogram.org
URL: http://www.awardprogram.org